On Line orders, must be cancelled within 30 minutes following your online order process is completed to ensure your cancellation request is acknowledged prior to our order being processed. Please contact our customer service team through for further assistance with your order or to request a return authorisation number if your order was placed in error.
Returns for Buyer’s Remorse:
All shipping charges are nonrefundable and are the sole responsibility of each Buyer. Non-specified shipping charges which are included within the product selling price will be calculated by product weight/dimension and destination charges and a 20% restocking charge will be applied. Please contact our customer service team to obtain a Return Authorization Number (RAN) and for fee return shipping label.
Returns for Manufactures Product Defect:
Manufacturers defects do arise and we are working hard to improve product quality control with our manufacturing partners to ensure 100% customer satisfaction. Party Magic USA provides quality products to all our valued customers’, at very reasonable prices, coupled with superior customer service and to facilitate a request for product replacement or credit (when applicable) we may require photo images to be provided and or the inspection of all defective – damaged products, to determine a true manufacturing defect and to improve product quality. Please contact our customer service team to obtain a Return Authorization Number (RAN) and a “No Fee” return shipping label.
Returns for Expected Delivery Date Missed:
EZ 2- STEP RETURN Paid USPS Return Shipping (back to our facility). The returning order package must be “UNOPENED” to qualify for EZ 2- STEP RETURN STEP-1 Print “RETURN TO SENDER REFUSED PRRE-LATE” over (your address) the ship to address. Please do NOT write over the shipping label bar code or return to address to ensure timely processing and full refund of your return. STEP-2 - Place the returning package in or next to your mail box receptacle for your USPS Carrier pick up. All refunds will be processed directly to your account within (15) business days following the receipt of all pre-approved merchandise returned to our company.
Returns for Balloon Products:
We pride ourselves with the quality of our Branded Balloon Designs and our Balloon policy can be viewed on all our Balloon product pages in product description details, Balloons that pop due to over-inflation or improper filling do not qualify as defective and will not be replaced or issued credit. Improper Balloon filling and or, over inflation may appear as defective when it is not. Specifically, due to the nature of Balloon products we do not issue credit or refunds, except for Balloons which meet specific manufacturers defect guidelines or have been damaged during carrier shipment and have been returned to our quality control for proper inspection.
Returns for Balloons Colors:
UN-inflated Balloons appear darker in color, and when inflated “blown up fully” latex stretches and becomes many shades lighter. For example, purple will look black and the color magenta will look red. However, if once you "stretch" or "inflate" a balloon and you are not satisfied with your color selection, please contact our customer service team to obtain a return authorization number “RAN”, or further assistance with your inquiry.